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Tourism in Antarctica: Activities, Impacts, and Management
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  • 2016Customer satisfaction and its measurement in hospitality enterprises: a revisit and update263 cited
  • 1997TAKE ONLY PHOTOGRAPHS, LEAVE ONLY FOOTPRINTS: the environmental impacts of wildlife tourism155 cited
  • 2010A Review of Tourism Research in the Polar Regions127 cited
  • 2005Visitor Management in Protected Areas: From ‘Hard’ to ‘Soft’ Approaches?105 cited
  • 2019Examining empathy and responsiveness in a high-service context77 cited
  • 2007Estimating the Greenhouse Gas Emissions from Antarctic Tourism62 cited
  • 2018Possibilities of Using the Tourism Area Life Cycle Model to Understand and Provide Sustainable Solution for Tourism Development in the Antarctic Region50 cited
  • 2019Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong42 cited
  • 1994Tourism on New Zealand's Sub-Antarctic Islands39 cited
  • 2018Deriving managerial implications through SERVQUAL gap elasticity in UAE banking39 cited
  • 2012Strategic challenges of tourism development and governance in Antarctica: taking stock and moving forward38 cited
  • 2007Determination of Satisfiers and Dissatisfiers Using Herzberg's Motivator and Hygiene Factor Theory: An Exploratory Study37 cited
  • 2021Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers

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31 cited
  • 2023The future of sustainable polar ship-based tourism29 cited
  • 1994Antarctic tourism: an overview of 1992/1993 season activity, recent developments, and emerging issues27 cited
  • 2009The future of tourism in Antarctica: challenges for sustainability27 cited