Article1991

End‐user software training: an experimental comparison of methods to enhance motivation

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Human Resource Development and Performance Evaluation Technology Adoption and User Behaviour Information Systems Education and Curriculum Development

Abstract

Abstract. Effective training is a key factor in determining the success of end‐user computing (EUC) in organizations. Software training research often focuses on one outcome of training – understanding. The experimental study reported here examines understanding, motivation, and use as outcomes of software training. Two methods of training, applications‐based and construct‐based, that focused on different levels of personal relevance were compared. The experiment utilized subjects in a ‘real’ training setting. The effects of previous experience with software were strong. There is some evidence to suggest that applications‐based training is best for novices.

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1981Attitudes and Persuasion: Classic and Contemporary Approaches 1984The effects of involvement on responses to argument quantity and quality: Central and peripheral routes to persuasion.1983Adults as Learners: Increasing Participation and Facilitating Learning 1987Training End Users: An Exploratory Study 1989The Problem of Statistical Power in MIS Research 1986Measuring Social Attitudes: A Handbook for Researchers and Practitioners 1986Usage Pattern and Sources of Assistance For Personal Computer Users

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