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Customer complaining: The role of tie strength and information control · Study

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ArticleCustomer complaining: The role of tie strength and information control

John W. Huppertz2008

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Articlegreen2008

Customer complaining: The role of tie strength and information control

John W. Huppertz · Adwait Khare

196 citations·0/0 files stored·Journal of Retailing

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Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Service and Product Innovation

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.1973The Strength of Weak Ties 1994The Commitment-Trust Theory of Relationship Marketing 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.1987Developing Buyer-Seller Relationships 2010Satisfaction: a behavioral perspective on the consumer 1982The need for cognition.1993The Antecedents and Consequences of Customer Satisfaction for Firms

Cited by

2016Gratifications of using Facebook, Twitter, Instagram, or Snapchat to follow brands: The moderating effect of social comparison, trust, tie strength, and network homophily on brand identification, brand engagement, brand commitment, and membership intention 2019Detecting, Preventing, and Mitigating Online Firestorms in Brand Communities 2022Finding Goldilocks Influencers: How Follower Count Drives Social Media Engagement 2020Consumers’ engagement with corporate social responsibility (CSR) communication in social media: Evidence from China and the United States 2019

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Details

Year2008

Typearticle

Published2008-03-21

VenueJournal of Retailing

ISSN-L0022-4359

Languageen

Citations196

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jretai.2008.01.006

openalex_workW2161993358

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