Article1998

Cultural and structural constraints on total quality management implementation

164 citations0/0 files storedTotal Quality Management

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Quality and Supply Management Management Systems and Quality Improvement Global and Cross-Cultural Management

Abstract

We present a model delineating the influence of national culture and organizational culture/structure on the eff ectiveness of total quality management (TQM) implementation. Researchers can use this model to examine further connections between contextual variables and TQM success. Practitioners can identify the expected success of TQM programmes in their company, and use the four-step proactive approach to diagnose and change the company's culture and structure.

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Cited by

2012Organizational Culture and Climate 2009Incorporating organizational factors into probabilistic risk assessment of complex socio-technical systems: Principles and theoretical foundations 2014Why TQM programmes fail? A pathology approach 2009Organisational culture, job satisfaction and higher education service quality 2001Using the competing values framework to investigate the culture of Qatar industries 2016Road towards Lean Six Sigma in service industry: a multi-factor integrated framework 2012TQM and organisational culture: How do they link?2011Customization of quality practices: the impact of quality culture

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