Pengaruh Sistem Manajemen Mutu Iso Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan (Studi Kasus PT. Otsuka Indonesia Malang)

Abstract

Research about the effect of the Quality Management System ISO upon employees performance throught quality corporate culture can be seen from three dimensions. The three dimensions are ISO 9001 cerification planning, corporate commitment and procedure implementation. With PT. Otsuka Indonesia Malang as the object 110 randomly chosen employees as the rspondent in collecting the data, this research found the result. according to the employees, ISO 9001 certification planning, corporate commitment, and procedure implementation have been running well. It also gives the significant positive effect upon quality corporate culture. Furthermore, the quality culture also gives the significant effect toward employees performance. However, employees still have perception that quality culture is not too strong because of the empowerment and involvement as well as quality improvement team-work which have not run optimally.

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