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The Difficult Patron Situation
5 references·0 citing·14 second hop
The Difficult Patron Situation (2002)The Difficult Patron SituationClinging to Traditional Reference Services: An Open Invitation to Libref.com. (2000)Clinging to Traditional Refer…Beliefs, Attitudes, and Values of the Reference Librarian (1999)Beliefs, Attitudes, and Value…Baseline Subject Competencies for the Academic Reference Desk (1997)Baseline Subject Competencies…Thriving in Changing Times: (1996)Thriving in Changing Times:Problem Patrons in Libraries - A Review Article (1989)Problem Patrons in Libraries …Negative closure : Strategies and counter-strategies in the reference transaction (1998)Guidelines for e-reference library services for distance learners and other remote users. (2004)Requisite Information and Communication Technology Skills and Knowledge for Fostering Embedded Librarianship Practices in Tanzania (2024)A Discussion and Suggestions on Ethical Barriers in Librarianship: Information Privacy, Controversial Materials, and Personal Beliefs (2014)Strong service orientations and fostering self-sufficiency: How librarians approach reference work in Lahore, Pakistan (2024)Difficult Library Patrons in Academe (2002)The Problem Patron (2002)How Do You Solve a Problem like the Whole User? The Construction of Worthy and Problematic Users in Online Discussions of the Public Library (2019)Laser lights or dim bulbs? Evaluating reference librarians’ use of electronic sources (1999)Reference Librarians/Educators (1999)Reading African Women's Writing: The Role of Librarians in Expanding the Canon (2004)COMPETENCIES NEEDED BY PUBLIC LIBRARY STAFF (2001)Reference Librarians and Keeping Up-to-Date: A Question of Priorities (2004)Library Anxiety: Stories, Theories and Possible Solutions (2018)
this work references cited by second hop

References

  • 2000Clinging to Traditional Reference Services: An Open Invitation to Libref.com.19 cited
  • 1996Thriving in Changing Times:17 cited
  • 1989Problem Patrons in Libraries - A Review Article15 cited
  • 1997Baseline Subject Competencies for the Academic Reference Desk10 cited
  • 1999Beliefs, Attitudes, and Values of the Reference Librarian6 cited

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