Knowledge management modeling in public sector organizations: a case study

Abstract

Abstract Purpose – The purpose of this paper is to describe the successful use of a knowledge management (KM) model in a public sector organization. Design/methodology/approach – Building on the theoretical foundation of others, this case study demonstrates the value of KM modeling in a science‐based initiative in the Canadian public service. Findings – The Inukshuk KM model, which comprises the five elements of technology, leadership, culture, measurement, and process, provides a holistic approach in public service KM. Practical implications – The proposed model can be employed by other initiatives to facilitate KM planning and implementation. Originality/value – This the first project to consider how KM models may be implemented in a Canadian public service environment.

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