Article1985

Knowledge as a Basis for Expertise in Systems Analysis: An Empirical Study

144 citations0/0 files storedMIS Quarterly

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Decision Support System Applications Complex Systems and Decision Making Information Systems Theories and Implementation

Abstract

This study explores the content of the systems analyst’s knowledge base. The study utilizes a protocol analysis methodology in a quasi-experimental research setting to define the types of knowledge used by 18 experienced systems analysts in solving an accounts receivable problem. The study provides preliminary findings regarding the core knowledge utilized by systems analysts, and differences in the knowledge utilized by high-and low-rated analysts.

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References

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2000Collaborative Practice Research 1989An Assessment of the Contingency Theory of Management Information Systems 2003Crisis in the IS Field? A Critical Reflection on the State of the Discipline 1987Process Tracing Methods in Decision Support Systems Research: Exploring the Black Box 1998Reflective Systems Development 2004Towards a distinctive body of knowledge for Information Systems experts: coding ISD process knowledge in two IS journals 2004The Paradox of Soft Skills versus Technical Skills in is Hiring 2002Educating reflective systems developers

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