Value and goal modelling in healthcare

Abstract

In the healthcare sector, different healthcare providers, such as home care, primary care, and hospital clinics, collaborate in order to increase values for patients, such as better health state, increased knowledge on health conditions, and increased feeling of safety. To govern and evaluate such collaboration, we need a tool to understand how different patient values are related to each other, how values are related to goals, and how values and goals are related to actions planned and carried out among healthcare providers. Thereby, we can measure, analyse and redesign existing actions in order to better achieve desirable values. Furthermore, we also need a tool for finding new innovative goals and actions that better create desirable values. In this paper, we propose such a tool, in the form of a method based on value, goal and action models. Value models depict actors and the valuable resources they exchange as well as the purpose of the resources exchanged. Using these value models as a base, we are able to systematically identify high level goals and more detailed goals, as well as actions supporting these goals. Thereby, we will attain traceability from actions, via goals and values, which the actions realise. A case study from the Swedish healthcare sector is used to ground and apply our proposed method

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