MANAGING INFORMATION SYSTEMS IN UK PUBLIC ADMINISTRATION: ISSUES AND PROSPECTS

Leslie P. Willcocks

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E-Government and Public Services Public Policy and Administration Research Public Administration and Political Analysis

Abstract

The record on the development and use of information‐based technologies in UK public administration is reviewed and distinctive risks identified. Risk levels associated with computerization may be increasing rather than abating as a result of both the content of New Public Management initiatives, and also how they are being introduced and applied. This article considers ways forward from the point of view of improving how informatization can proceed, and also how markets can be used to provide information‐based services for public administration.

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2006The Core Competence of the Corporation 1991A PUBLIC MANAGEMENT FOR ALL SEASONS?1997The Core Competence of the Corporation 1992Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry 1991Managerialism and the public services: the Anglo-American experience 1991The Corporation Of The 1990s 1991Services under siege--the restructuring imperative.2005Information Technology And Organisational Change

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2005Knowledge management as a framework for understanding public sector outsourcing 2001Information Technology Planning and the Y2K Problem in Local Governments 1999Total quality management and business process re-engineering: A study of incremental and radical approaches to change management at BTNI 2000When Performance Fails to Meet Expectations: Managers’ Objectives for Outsourcing 1997Contracting Out Information Technology in Public Sector Contexts: Research and Critique 2008

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