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• 2017Consumer‐Based Supply Chain Management Performance Research: A Structured Literature Review59 cited
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• 2024Consumer‐Centric Supply Chain Management: A Literature Review, Framework, and Research Agenda48 cited
• 2018An In-Depth Analysis of Contingent Sourcing Strategy for Handling Supply Disruptions44 cited
• 2021Retail "Save the Sale" tactics: Consumer perceptions of in‐store logistics service recovery42 cited
• 2011Supply Chain Networks With Multiple Retailers: A Test of the Emerging Theory on Inventories, Stockouts, and Bullwhips