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Customization of enterprise content management systems: an exploratory case study

57 citations0/0 files storedHawaii International Conference on System Sciences (HICSS)

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Information Systems and Technology Applications ERP Systems Implementation and Impact Information Systems Theories and Implementation

Abstract

Enterprise content management (ECM) systems are mostly implemented in organizations by acquiring commercial software packages and customizing them to meet the organizational requirements. The customization aspect of ECM systems lacks empirical research. This paper explores the concepts of ECM customization and issues identified with ECM customization. The data are based on an in-depth case study from the oil industry and complemented with a secondary analysis of 60 vendor-reported cases of ECM implementations. The results show considerable customization challenges related to ECM, especially concerning integration, usability and functional adaptation. A resulting framework of customization concepts in ECM is suggested and discussed, along with issues for further research.

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1984Case Study Research: Design and Methods 2011Case study research: design and methods 2005The impact of critical success factors across the stages of enterprise resource planning implementations 2001Content Management Bible 2003Developments in Practice VIII: Enterprise Content Management 1998Document management and Web technologies 2001Web Content Management: A Collaborative Approach 2003Contemporary issues of enterprise content management: the case of Statoil

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2010Bridging the Gap between Enterprise Content Management and Creativity: A Research Framework 2008A Business Process Perspective on Enterprise Content Management: Towards a Framework for Organisational Change 2012Enterprise Content Management - A Literature Review 2011User Perceptions of an Enterprise Content Management System 2009Enterprise Content Management (ECM): Needs, challenges and recommendations 2013Enterprise Content Management in Information Systems Research

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