Cultural rationalities in crisis sensemaking: a study of a public inquiry into a major industrial accident

Robert P. Gephart · Lloyd Steier

73 citations0/0 files storedIndustrial Crisis Quarterly

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Public Relations and Crisis Communication Disaster Management and Resilience Risk Perception and Management

Abstract

This paper investigates the sensemaking which occurred during a public in quiry into a fatal gas pipeline accident. The research conceives of the public inquiry as an important stage in crises, and investigates the role of multiple perspectives and rationalities in crisis sensemaking. Stakeholders at the in quiry are shown to differ in terms of their social organization, the cultural biases they hold, and the interpretations they make of events and risks. The paper extends the multiple perspectives approach to crises by linking this approach to theoretical developments in cultural analysis, and by showing the implica tions multiple perspectives have for inquiry and crisis stakeholders.

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References

2017The Discovery of Grounded Theory 1968Studies in Ethnomethodology.1979The Social Psychology of Organizations.1969The social psychology of organizing 1968Studies in Ethnomethodology.1988ENACTED SENSEMAKING IN CRISIS SITUATIONS [1]1988Tales of the field: on writing ethnography 1983Risk and Culture

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