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Airlines offer many kinds of morale stimulating systems to improve the morale of their cabin crews who take charge of customer service. The purpose of this study was to analyze the relationship between Customer Satisfaction and the cabin crews' morale charged according to recently changed Morale Stimulating System. The data of airlines company notice and directives to analyze cabin crews' morale and the data of complaint and compliment data from customers to resolve Customer Satisfaction were used. The results of study are as follows. 1) Customer Satisfaction have decreased by recent change of Morale Stimulating System. When airlines companies had tried to offer accommodations for cabin crews, Customer Satisfaction had also increased. It showed that there was difference in Customer Satisfaction according to Morale Stimulating System. 2) Especially, the change of basic articles such as vacation, day-offs, crew meal support has effects on cabin crews' morale. 3) FOT cabin crews, to support is more effective than to give reward for increasing Customer Satisfaction.
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