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The Mystery Customer: Continuing Absences in the Sociology of Service Work
16 references·4 citing·38 second hop
The Mystery Customer: Continuing Absences in the Sociology of Service Work (2009)The Mystery Customer: Continuing Absences…The Economic and Philosophical Manuscripts of 1844 (1844) (2018)The Economic and Philosophica…Modern Economic Growth (2012)Modern Economic GrowthSociology, Work and Industry (2008)Sociology, Work and IndustryEmotional Labor and Organized Emotional Care (2006)Emotional Labor and Organized…Bodies at Work (2006)Bodies at WorkHuman Resource Management in Service Work (2001)Human Resource Management in …‘An assembly line in the head’: work and employee relations in the call centre (1999)‘An assembly line in the head…Consumption and Identity at Work (1996)Consumption and Identity at W…It's Showtime: On the Workplace Geographies of Display in a Restaurant in Southeast England (1994)It's Showtime: On the Workpla…THE CULT[URE] OF THE CUSTOMER (1992)THE CULT[URE] OF THE CUSTOMERThe consequences of modernity (1990)The consequences of modernityPostindustrial Possibilities (1990)Postindustrial PossibilitiesRival Interpretations of Market Society: Civilizing, Destructive, or Feeble? (1982)Rival Interpretations of Mark…Capitalism and Modern Social Theory. (1974)Capitalism and Modern Social …Alienation and Freedom (1965)Alienation and FreedomOn The Meaning of Alienation (1959)On The Meaning of AlienationNeo-Normative Control and Value Discretion in Interactive Service Work: A Case Study (2017)Neo-Normative Control and Val…Seeking Self-Verification: Motives for Private and Personal Chefs’ Boundary Work (2016)Seeking Self-Verification: Mo…The Working Customer — A Fundamental Change in Service Work (2013)The Working Customer — A Fund…Expansion of output: Organizational misbehaviour in public enterprises (2012)Expansion of output: Organiza…The Social System (1951)Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Credible Commitments: Using Hostages to Support Exchange (1996)Capitalism, Socialism and Democracy (1997)Embeddedness in the Making of Financial Capital: How Social Relations and Networks Benefit Firms Seeking Financing (1999)Economic Action and Social Structure: The Problem of Embeddedness (2002)Educational Organizations as Loosely Coupled Systems (1976)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)The sublime object of ideology (1990)STRENGTH IS IGNORANCE; SLAVERY IS FREEDOM: MANAGING CULTURE IN MODERN ORGANIZATIONS* (1993)Institutionalization and Structuration: Studying the Links between Action and Institution (1997)Micro‐Practices of Strategic Sensemaking and Sensegiving: How Middle Managers Interpret and Sell Change Every Day* (2005)Discipline and Punish: The Birth of the Prison. (1978)All Quiet on the Workplace Front? A Critique of Recent Trends in British Industrial Sociology (1995)Discipline and Punish: The Birth of the Prison. (1996)The Oxford Handbook of Human Resource Management (2008)The Theory and Practice of Online Learning (2008)1 Constitutional Amendments: “Materializing” Organizational Communication (2009)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Comparing Media Systems (2004)The Practice Turn in Contemporary Theory (2005)Anomie, ego-enhancement and tourism (1977)An Assessment of the Scientific Merits of Action Research (1978)On the meaning of work: A theoretical integration and review (2010)Employee reactions to job characteristics. (1971)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)The Handbook of Economic Sociology (1994)Generalized expectancies for internal versus external control of reinforcement. (1966)Political Issues and Trust in Government: 1964–1970 (1974)SOCIAL STRUCTURAL CHARACTERISTICS OF PSYCHOLOGICAL EMPOWERMENT. (1996)Poverty and Famines (1983)The World Economy (2001)Growing Like China (2011)Big Policies/Small World: An introduction to international perspectives in education policy (1998)The teacher's soul and the terrors of performativity (2003)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)“Looking Good and Sounding Right” (2010)The Glass Slipper: 'Incorporating' Occupational Identity in Management Studies (2012)
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References

  • 1990The consequences of modernity19,342 cited
  • 1959On The Meaning of Alienation2,104 cited
  • 2018The Economic and Philosophical Manuscripts of 1844 (1844)1,439 cited
  • 1996Consumption and Identity at Work1,235 cited
  • 1965Alienation and Freedom1,006 cited
  • 1982Rival Interpretations of Market Society: Civilizing, Destructive, or Feeble?817 cited
  • 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
  • 2012Modern Economic Growth774 cited
  • 1992THE CULT[URE] OF THE CUSTOMER596 cited
  • 2006Bodies at Work533 cited
  • 2001Human Resource Management in Service Work461 cited
  • 1990Postindustrial Possibilities448 cited
  • 1974Capitalism and Modern Social Theory.388 cited
  • 1994It's Showtime: On the Workplace Geographies of Display in a Restaurant in Southeast England285 cited
  • 2006Emotional Labor and Organized Emotional Care275 cited
  • 2008Sociology, Work and Industry255 cited

Cited by

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2017
Neo-Normative Control and Value Discretion in Interactive Service Work: A Case Study
16 cited
  • 2012Expansion of output: Organizational misbehaviour in public enterprises16 cited
  • 2016Seeking Self-Verification: Motives for Private and Personal Chefs’ Boundary Work14 cited
  • 2013The Working Customer — A Fundamental Change in Service Work6 cited