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Management Control as an Employee Resource: The Case of Front‐line Service Workers

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References

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2000Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre546 cited
1999Human resource management ‐ the workers' verdict

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529 cited

1995All Quiet on the Workplace Front? A Critique of Recent Trends in British Industrial Sociology459 cited

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2006The social construction of clients by service agents in reformed welfare administration72 cited
2008Management Control in Bureaucratic and Postbureaucratic Organizations53 cited
2021Workforce age profile effects on job resources, work engagement and organizational citizenship behavior38 cited
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2012Investigating Customer-Oriented Deviance (COD) from a frontline employee's perspective34 cited
2007The rhetoric of the consumer and customer control in China30 cited
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2019Combining Categories of Management Control Tools for High Performance of Start-ups24 cited
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