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Algorithmic computation of steady-state probabilities in an almost observable GI/M/c queue with or without vacations under state dependent balking and reneging
16 references·2 citing·39 second hop
Algorithmic computation of steady-state probabilities in an almost observable GI/M/c queue with or without vacations under state dependent balking and reneging (2015)Algorithmic computation of steady-state p…Optimal balking strategies in single-server queues with general service and vacation times (2011)Optimal balking strategies in…Working vacations queueing model with multiple types of server breakdowns (2009)Working vacations queueing mo…Analysis of customers’ impatience in queues with server vacations (2006)Analysis of customers’ impati…Statistical Analysis of a Telephone Call Center (2005)Statistical Analysis of a Tel…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …Cost analysis of a finite M/M/R queueing system with balking, reneging, and server breakdowns (2002)Cost analysis of a finite M/M…Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support (2002)Adaptive Behavior of Impatien…A model for rational abandonments from invisible queues (2000)A model for rational abandonm…Conditional stochastic decompositions in the M/M/c queue with server vacations (1999)Conditional stochastic decomp…The M/M/c/N queue with balking and reneging (1992)The M/M/c/N queue with balkin…Queueing systems with vacations ? A survey (1986)Queueing systems with vacatio…An M/M/s Queue With Servers’ Vacations (1976)An M/M/s Queue With Servers’ …On Optimal Balking Rules and Toll Charges in the GI/M/1 Queuing Process (1971)On Optimal Balking Rules and …Some Queuing Problems with Balking and Reneging. I (1963)Some Queuing Problems with Ba…Queueing with reneging (1959)Queueing with renegingQUEUEING WITH BALKING (1957)QUEUEING WITH BALKINGTransient Solution of Multiple Vacation Queue with Discouragement and Feedback (2020)Transient Solution of Multipl…Improving efficiency in service systems by performing and storing “preliminary services” (2018)Improving efficiency in servi…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Staffing a Call Center with Uncertain Arrival Rate and Absenteeism (2006)The Labor Illusion: How Operational Transparency Increases Perceived Value (2011)Structural Estimation of Callers' Delay Sensitivity in Call Centers (2013)A Proof for the Queuing Formula: L = λ W (1961)Level Crossings in Point Processes Applied to Queues: Single-Server Case (1977)Reneging Phenomena in Single Channel Queues (1979)Transient solution of the M/M/c queue with balking and reneging (2009)Queueing Systems. Volume 1: Theory (1975)Theory, Volume 1, Queueing Systems (1975)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Queues with system disasters and impatient customers when system is down (2007)Queues with slow servers and impatient customers (2009)Recent Developments in Vacation Queueing Models : A Short Survey (2010)Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Proceedings of the 2002 Winter Simulation Conference (2002)Dimensioning Large Call Centers (2004)Foundations and Implications of a Proposed Unified Services Theory (2006)Poisson Arrivals See Time Averages (1982)A survey on retrial queues (1987)A survey on retrial queues (1989)A single-server queue with server vacations and a class of non-renewal arrival processes (1990)Stochastic Modeling and the Theory of Queues (1989)Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Forecasting: theory and practice (2022)Some Problems in the Theory of Queues (1951)The theory of queues with a single server (1952)Stochastic Processes Occurring in the Theory of Queues and their Analysis by the Method of the Imbedded Markov Chain (1953)Cost analysis of the M/M/R machine repair problem with balking, reneging, and server breakdowns (1999)Introduction to the Theory of Queues. (1963)The Regulation of Queue Size by Levying Tolls (1969)Individual and Social Optimization in a Multiserver Queue with a General Cost-Benefit Structure (1972)Individual versus Social Optimization in the Allocation of Customers to Alternative Servers (1983)Strategic Behavior and Social Optimization in Markovian Vacation Queues (2011)A Many-Server Queue with Service Interruptions (1968)Analysis on queueing systems with synchronous vacations of partial servers (2003)Analysis of a Multiserver Queue with Setup Times (2005)Exact analysis of the M/M/k/setup class of Markov chains via recursive renewal reward (2013)
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References

  • 1986Queueing systems with vacations ? A survey1,183 cited
  • 2005Statistical Analysis of a Telephone Call Center804 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 1963Some Queuing Problems with Balking and Reneging. I250 cited
  • 1971On Optimal Balking Rules and Toll Charges in the GI/M/1 Queuing Process185 cited
  • 2006Analysis of customers’ impatience in queues with server vacations178 cited
  • 1957QUEUEING WITH BALKING166 cited
  • 2002Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support157 cited
  • 1959Queueing with reneging150 cited
  • 1976An M/M/s Queue With Servers’ Vacations143 cited
  • 2000A model for rational abandonments from invisible queues106 cited
  • 2009Working vacations queueing model with multiple types of server breakdowns83 cited
  • 2011Optimal balking strategies in single-server queues with general service and vacation times80 cited
  • 1992The M/M/c/N queue with balking and reneging73 cited
  • 2002Cost analysis of a finite M/M/R queueing system with balking, reneging, and server breakdowns70 cited
  • 1999

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Conditional stochastic decompositions in the M/M/c queue with server vacations
69 cited

Cited by

  • 2018Improving efficiency in service systems by performing and storing “preliminary services”17 cited
  • 2020Transient Solution of Multiple Vacation Queue with Discouragement and Feedback16 cited