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Measuring Customer Satisfaction for Various Services Using Multicriteria Analysis

37 citations0/0 files storedInternational series in management science/operations research/International series in operations research & management science

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Multi-Criteria Decision Making Customer Service Quality and Loyalty Quality Function Deployment in Product Design

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1994Decisions with Multiple Objectives: Preferences and Value Tradeoffs.1977Decisions with Multiple Objectives: Preferences and Value Tradeoffs.1992Value-Focused Thinking: A Path to Creative Decisionmaking 1982Assessing a set of additive utility functions for multicriteria decision-making, the UTA method 1996Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction 1996Value-Focused Thinking 1997Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs 2002Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method

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