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Multilingualism and international tourism: a content- and discourse-based approach to language-related judgments in web 2.0 hotel reviews
16 references·2 citing·48 second hop
Multilingualism and international tourism: a content- and discourse-based approach to language-related judgments in web 2.0 hotel reviews (2015)Multilingualism and international tourism…The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels (2013)The Influence of Online Revie…Social Media in Destination Choice: Distinctive Electronic Word-of-Mouth Dimensions (2013)Social Media in Destination C…Multilingualism, Discourse, and Ethnography (2012)Multilingualism, Discourse, a…Understanding Customer Delight (2011)Understanding Customer DelightThe perceived usefulness of blog postings: An extension of the expectancy-disconfirmation paradigm (2010)The perceived usefulness of b…Bloggers’ reported tourist experiences: Their utility as a tourism data source and their effect on prospective tourists (2010)Bloggers’ reported tourist ex…Role of social media in online travel information search (2009)Role of social media in onlin…Culturally speaking: culture, communication and politeness theory (2009)Culturally speaking: culture,…User generated content: the use of blogs for tourism organisations and tourism consumers (2008)User generated content: the u…The Effects of Intercultural Contact and Tourism on Language Attitudes and Language Learning Motivation (2005)The Effects of Intercultural …English as a lingua franca: A threat to multilingualism? (2003)English as a lingua franca: A…Managing rapport in talk: Using rapport sensitive incidents to explore the motivational concerns underlying the management of relations (2002)Managing rapport in talk: Usi…Travel-Style Preferences for Visiting a Novel Destination: A Conjoint Investigation across the Novelty-Familiarity Continuum (2001)Travel-Style Preferences for …Comparative assessment of tourist satisfaction with destinations across two nationalities (2001)Comparative assessment of tou…Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Tourist Satisfaction with Mal…Interaction Ritual: Essays on Face-to-Face Behavior. (1968)Interaction Ritual: Essays on…Challenges and opportunities (2025)Challenges and opportunitiesA cross-linguistic study of metacommunication in online hotel reviews (2020)A cross-linguistic study of m…Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Users of the world, unite! The challenges and opportunities of Social Media (2009)Social media? Get serious! Understanding the functional building blocks of social media (2011)Post-visit and pre-visit tourist destination image through eWOM sentiment analysis and perceived helpfulness (2016)Sharing tourism experiences in social media (2017)The roles of social media in tourists’ choices of travel components (2019)Content Analysis: An Introduction to its Methodology. (1984)The impact of online reviews on hotel booking intentions and perception of trust (2011)Social Media in Tourism and Hospitality: A Literature Review (2013)Motivations for sharing tourism experiences through social media (2014)Content Analysis: An Introduction to Its Methodology (2019)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Tourism and online photography (2010)4 What Is Web 2.0? Design Patterns and Business Models for the Next Generation of Software (2012)Determinants of Sharing Travel Experiences in Social Media (2013)The influence of online reviews to online hotel booking intentions (2015)Questions and politeness : strategies in social interaction (1978)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)The discursive challenge to politeness research: An interactional alternative (2007)Rapport-Building Behaviors Used by Retail Employees (2008)Principles of Pragmatics (2016)Social Indicators of Well-Being (1976)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Measuring Service Quality: A Reexamination and Extension (1992)From tourist motivations to tourist satisfaction (2013)Refreshing hotel satisfaction studies by reconfiguring customer review data (2014)Destination service quality, affective image and revisit intention: The moderating role of past experience (2015)Variation across Speech and Writing (1988)Communities of Practice (1998)Spaces of multilingualism (2005)Linguistic Imperialism Continued (2012)The Location of Culture (2012)Language Difference in Writing: Toward a Translingual Approach (2024)Sensemaking in Organizations (1996)The impact of social media on destination branding (2012)“If I was going to die I should at least be having fun”: Travel blogs, meaning and tourist experience (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Tourist satisfaction a cognitive-affective model (2008)A model of destination branding: Integrating the concepts of the branding and destination image (2010)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Pragmatics and Non-Verbal Communication (2009)Sub‐Dimensions of the Four Factor Model of Cultural Intelligence: Expanding the Conceptualization and Measurement of Cultural Intelligence (2012)Im/politeness, social practice and the participation order (2013)A Theory of Structure: Duality, Agency, and Transformation (1992)Manifesto for a Relational Sociology (1997)The mobile connection: the cell phone's impact on society (2004)
this work references cited by second hop

References

  • 1968Interaction Ritual: Essays on Face-to-Face Behavior.7,499 cited
  • 2009Role of social media in online travel information search3,288 cited
  • 2000Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination1,271 cited
  • 2003English as a lingua franca: A threat to multilingualism?745 cited
  • 2009Culturally speaking: culture, communication and politeness theory718 cited
  • 2002Managing rapport in talk: Using rapport sensitive incidents to explore the motivational concerns underlying the management of relations517 cited
  • 2008User generated content: the use of blogs for tourism organisations and tourism consumers421 cited
  • 2001Comparative assessment of tourist satisfaction with destinations across two nationalities382 cited
  • 2013Social Media in Destination Choice: Distinctive Electronic Word-of-Mouth Dimensions316 cited
  • 2010Bloggers’ reported tourist experiences: Their utility as a tourism data source and their effect on prospective tourists271 cited
  • 2012Multilingualism, Discourse, and Ethnography265 cited
  • 2013The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels244 cited
  • 2005The Effects of Intercultural Contact and Tourism on Language Attitudes and Language Learning Motivation217 cited
  • 2011Understanding Customer Delight

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203 cited
  • 2010The perceived usefulness of blog postings: An extension of the expectancy-disconfirmation paradigm199 cited
  • 2001Travel-Style Preferences for Visiting a Novel Destination: A Conjoint Investigation across the Novelty-Familiarity Continuum196 cited
  • Cited by

    • 2020A cross-linguistic study of metacommunication in online hotel reviews17 cited
    • 2025Challenges and opportunities1 cited