Organisational learning categories: their influence on organisational performance

Abstract

We propose that conscious organisational learning, level II/III learning and learning from internal and negative experience produce greater organisational performance than unconscious organisational learning, level I learning and learning from external and positive experience. We also propose that level I learning is sufficient in a well-understood environment, while level II/III is better for an ambiguous environment and that vicarious learning produces better organisational performance than congenital learning.

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