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This paper reviews recent research and experience over a broad spectrum of general public demand responsive transportation (DRT) services, with particular focus on the experiences of the Denver transit agency, which has the most extensive implementation of general public DRT among metropolitan transit agencies in the U.S. This evidence serves as the basis for important implications for service planning and implementation. The paper then discusses the principles and practices needed to plan and configure general public DRT and advance its performance and use beyond the current generation of DRT operations. Many aspects of the application of DRT service development are also presented, including performance, ridership patterns, customer expectations versus performance tradeoffs, and the crucial impact of service configuration and DRT structuring on performance.
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