SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
A statistical control chart for monitoring customer waiting time
16 references·1 citing·51 second hop
A statistical control chart for monitoring customer waiting time (2015)A statistical control chart for monitorin…Successful Service Operations Management (2006)Successful Service Operations…Using Control Charts to Monitor Process and Product Quality Profiles (2004)Using Control Charts to Monit…A Diffusion Approximation for the G/GI/n/m Queue (2004)A Diffusion Approximation for…Robustness of the EWMA Control Chart to Non-Normality (1999)Robustness of the EWMA Contro…Price, delivery time guarantees and capacity selection (1998)Price, delivery time guarante…How disconfirmation, perception and actual waiting times impact customer satisfaction (1998)How disconfirmation, percepti…The Impact of Waiting Time Guarantees on Customers' Waiting Experiences (1997)The Impact of Waiting Time Gu…Managing perceptions of waiting times in service queues (1996)Managing perceptions of waiti…XandRControl Charts for Skewed Populations (1995)XandRControl Charts for Skewe…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…APPROXIMATIONS FOR THE GI/G/m QUEUE (1993)APPROXIMATIONS FOR THE GI/G/m…Non‐Normality and the Design of Control Charts for Averages* (1992)Non‐Normality and the Design …OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing (1987)OR Forum—Perspectives on Queu…Approximations of the Mean Waiting Time in an M/G/s Queueing System (1979)Approximations of the Mean Wa…The Effect of Non-Normality on the Control Limits of X Charts (1976)The Effect of Non-Normality o…Inequalities in the Theory of Queues (1970)Inequalities in the Theory of…Control Charts for the Expected System Size of Markovian Queues under F-policy (2021)Control Charts for the Expect…An Approach to the Probability Distribution of Cusum Run Length (1972)Introduction to Statistical Quality Control (1997)Robustness to Non-Normality of the Multivariate EWMA Control Chart (2002)The Generally Weighted Moving Average Control Chart for Detecting Small Shifts in the Process Mean (2003)Some perspectives on nonparametric statistical process control (2018)On the theory of queues with many servers (1955)Approximations in finite-capacity multi-server queues by Poisson arrivals (1978)Performance bounds for queueing networks and scheduling policies (1994)Tractable stochastic analysis in high dimensions via robust optimization (2012)A Multivariate Exponentially Weighted Moving Average Control Chart (1992)Multivariate SPC Methods for Process and Product Monitoring (1996)Research Issues and Ideas in Statistical Process Control (1999)Phase I Analysis of Linear Profiles With Calibration Applications (2004)Effects of Parameter Estimation on Control Chart Properties: A Literature Review (2006)The Use of Control Charts in Health-Care and Public-Health Surveillance (2006)Poisson Arrivals See Time Averages (1982)The Queueing Network Analyzer (1983)Applied Probability and Queues (1987)Server Staffing to Meet Time-Varying Demand (1996)Reverse logistics network design with stochastic lead times (2005)Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Zero defections: quality comes to services. (1990)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Waiting for service: ten years of empirical research (1999)Examining satisfaction with the experience during a live chat service encounter-implications for website providers (2017)Service innovation, service delivery and customer satisfaction and loyalty in the banking sector of Ghana (2019)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Decisions with Multiple Objectives: Preferences and Value Tradeoffs. (1994)How tolerable is delay?: Consumers’ evaluations of internet web sites after waiting (1999)Marketing management: analysis. planning. implementation and control (2000)Consumer Perception and Evaluation of Waiting Time: A Field Experiment (2002)A perceptual mapping of online travel agencies and preference attributes (2006)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Advances in Consumer Research (2025)Competing against time: how time-based competition is reshaping global markets (1990)Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue (1990)Time-based competition: the next battleground in American manufacturing (1991)Price and Time Competition for Service Delivery (2000)Coordination of Pricing and Inventory Decisions: A Survey and Classification (2004)Demand Functions in Decision Modeling: A Comprehensive Survey and Research Directions (2013)Economic control of quality of manufactured product (1932)Economic Control of Quality of Manufactured Product. (1932)A Distribution-Free Shewhart Quality Control Chart Based on Signed-Ranks (2004)Control Charts Based on the Exponential Distribution: Adapting Runs Rules for the t Chart (2013)Consumer Value: A Framework for Analysis and Research (1999)Understanding Service Convenience (2002)
this work references cited by second hop

References

  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 2004Using Control Charts to Monitor Process and Product Quality Profiles538 cited
  • 1987OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing460 cited
  • 1993APPROXIMATIONS FOR THE GI/G/m QUEUE408 cited
  • 1998Price, delivery time guarantees and capacity selection308 cited
  • 1999Robustness of the EWMA Control Chart to Non-Normality265 cited
  • 1970Inequalities in the Theory of Queues245 cited
  • 1997The Impact of Waiting Time Guarantees on Customers' Waiting Experiences240 cited
  • 1998How disconfirmation, perception and actual waiting times impact customer satisfaction223 cited
  • 1976The Effect of Non-Normality on the Control Limits of X Charts164 cited
  • 1992Non‐Normality and the Design of Control Charts for Averages*158 cited
  • 1996Managing perceptions of waiting times in service queues133 cited
  • 1995XandRControl Charts for Skewed Populations127 cited
  • 2006Successful Service Operations Management125 cited
  • 1979Approximations of the Mean Waiting Time in an M/G/s Queueing System113 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2004
A Diffusion Approximation for the G/GI/n/m Queue
112 cited

Cited by

  • 2021Control Charts for the Expected System Size of Markovian Queues under F-policy10 cited