SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The development of a service delivery improvement model for the Malaysian hotel sector: a focus on the developing, formulating, synthesising and refinement of a new model
16 references·0 citing·41 second hop
The development of a service delivery improvement model for the Malaysian hotel sector: a focus on the developing, formulating, synthesising and refinement of a new model (2011)The development of a service delivery imp…Six Sigma: a goal‐theoretic perspective (2002)Six Sigma: a goal‐theoretic p…The relationship between customer loyalty and customer satisfaction (2001)The relationship between cust…Implementing Six Sigma: Smarter Solutions Using Statistical Methods (2000)Implementing Six Sigma: Smart…Cultivating Service Brand Equity (2000)Cultivating Service Brand Equ…Job Satisfaction: Application, Assessment, Causes, and Consequences (1997)Job Satisfaction: Application…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Total quality management as competitive advantage: A review and empirical study (1995)Total quality management as c…PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)PSYCHOLOGICAL, EMPOWERMENT IN…Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Review of Psychometric theory (2nd ed.). (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Exchange and Power in Social Life. (1965)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Exchange and Power in Social Life (2017)Organizational culture and leadership (1993)The Discovery of Grounded Theory (2017)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)On the Evaluation of Structural Equation Models (1988)Self‐determination theory and work motivation (2005)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Entrepreneurial Orientation and Business Performance: An Assessment of past Research and Suggestions for the Future (2009)Coefficient Alpha and the Internal Structure of Tests (1951)Firm Resources and Sustained Competitive Advantage (1991)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Lean manufacturing: context, practice bundles, and performance (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Firm resources and sustained competitive advantage (2004)Relationship of core self-evaluations traits--self-esteem, generalized self-efficacy, locus of control, and emotional stability--with job satisfaction and job performance: A meta-analysis. (2001)The job satisfaction-job performance relationship: A qualitative and quantitative review. (2001)Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques1 (2011)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Understanding Customer Experience Throughout the Customer Journey (2016)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990The Effect of a Market Orientation on Business Profitability9,642 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications9,157 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,665 cited
  • 1997Job Satisfaction: Application, Assessment, Causes, and Consequences5,001 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 1996SERVQUAL: review, critique, research agenda1,770 cited
  • 2000Cultivating Service Brand Equity1,753 cited
  • 2001The relationship between customer loyalty and customer satisfaction1,312 cited
  • 2002Six Sigma: a goal‐theoretic perspective

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

881 cited
  • 2000Implementing Six Sigma: Smarter Solutions Using Statistical Methods772 cited
  • Cited by

    No citing works inside the corpus for this window.