ERP SYSTEM IMPLEMENTATION: A MALAYSIAN PERSPECTIVE

Mahadevan Supramaniam · Mudiarasan Kuppusamy

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ERP Systems Implementation and Impact Quality and Supply Management Corporate Governance and Management

Abstract

Enterprise Resource Planning (ERP) systems are currently in high demand among Malaysian companies especially those in manufacturing and service based industries because it provides an effective management system leading to significant improvements in productivity. In this paper, a comprehensive study was done to identify the critical success factors and key benefits of ERP implementations using the responses from 151 firms. The importance of these factors was investigated within Malaysian companies using questionnaire survey method. The results of this study provide a practical guidance for the company owners, senior management and ERP consultants to be more efficient in managing the implementation of ERP with their limited resources.

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References

1992Information Systems Success: The Quest for the Dependent Variable 1990Information Technology Implementation Research: A Technological Diffusion Approach 1993Reengineering the Corporation 1985Retrospective reports of strategic‐level managers: Guidelines for increasing their accuracy 2001Critical factors for successful implementation of enterprise systems 2004Enterprise resource planning 1991Executive Involvement and Participation in the Management of Information Technology 2003A taxonomy of players and activities across the ERP project life cycle

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