Business Performance Management in Small and Medium Businesses and Functional Automation

Alexander Germanovich Belov · Alla Grigorievna Kravets

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Accounting and Organizational Management ERP Systems Implementation and Impact Corporate Governance and Management

Abstract

Abstract: The article describes the problems of functional automation in the context of performance management, possibility of creating a control system using the balanced scorecard and key performance indicators based on enterprise resources planning systems. Discusses the causes of failures in the implementation of the performance management with the use of performance indicators. The author argues that the functional automation is the key to creating an effective management system. A description of some performance measures derived from automated functional subsystems. An example of implementing a management practices on the basis of performance indicators through the integration of software distribution solutions Volgasoft: Management by objectives and KPI (Key Performance Indicators) with 1C: CRM (Customer Relationship Management). Key words:Key performance indicators Business performance management Functional automation Enterprise resources planning, balanced scorecard Financial management Supply chain management Customer relationship management

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