Article2014

Strategic Crisis Management: A Basis for Renewal and Crisis Prevention

Sonia L. Taneja · Mildred Golden Pryor · Aura Maria Recuero

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Public Relations and Crisis Communication Leadership and Management in Organizations Leadership, Behavior, and Decision-Making Studies

Abstract

Globally crises occur daily. It is essential that leaders study internal and external factors responsible for crisis situations and to identify organizational strategies for preventing crises as well as effectively and efficiently managing crises that do occur. It is a strategic imperative to understand what crisis situations are and their causes as well as how to strategically and tactically manage and prevent them. Crises can occur in small or large organization and at different levels within them. With increased globalization, flattening of the world and the strategic moves of organizations to be more competitive, organizational leaders are identifying different ways that crises can be anticipated and prevented as well as how crises can be managed. A major organizational strength is the capability to strategically manage unexpected crisis situations. This paper examines the strategic processes necessary to manage crises and the decisions and actions of organizational leaders that are essential to prevent crises.

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References

1992Managing 21st century network organizations 2009Experiencing the Improbable: Rare Events and Organizational Learning 2006Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse 1973International Crises: Insights from Behavioral Research 2000Managing Crises Before They Happen: What Every Executive and Manager Needs to Know about Crisis Management 2011Entering new territory: A study of internal crisis management and crisis communication in organizations 2005Communicating with stakeholders During a Crisis: Evaluating Message Strategies 2002Crisis management and the discourse of renewal: understanding the potential for positive outcomes of crisis

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