Quality Assessment of Transport Service of the Passengers in Vladivostok (Russia)

Abstract

within the scope of summit, the city authorities decided to hold what is called transport reform in Vladivostok. This work views the main stages of the transport reform and the measures to improve the work of the passenger transport carried out by the city administration. It also gives the nomenclature of quality indicators of passenger services. In 2012 the students and instructors of the department of Transport machines and technological processes in Far Eastern Federal University worked out a questionnaire the topic of which was "Quality assessment of transport service of the passengers in Vladivostok". The survey of public transport passengers was held in the spring of 2012. In 2013, after the summit and after a considerable improvement of the passenger transportation work the survey was held again. The results of both surveys are given in this article. They show how residents of the city assess the results of transport reform and the quality of passenger service in Vladivostok. Key words: Passenger traffic Transport service of passengers Quality indicator Bus Route lines Questionnaire Survey INTRODUCTION The second stage of transport reform was the Vladivostok is a city and a port at the far east of transport. Russia; it is the administrative center of Primorsky Krai The administration of Vladivostok started to revive

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