Article2015

The Road to Early Success: Impact of System Use in the Swift Response Phase

Yu Tong · Sharon Swee-Lin Tan · Hock‐Hai Teo

31 citations0/0 files storedInformation Systems Research

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour ERP Systems Implementation and Impact Information Systems Theories and Implementation

Abstract

When an enterprise system is introduced, system users often experience a performance dip as they struggle with the unfamiliar system. Appropriately managing this phase, which we term as the swift response phase (SRP), is vital given its prominent impact on the eventual success of the system. Yet, there is a glaring lack of studies that examine the SRP. Drawing on sensemaking theory and early postadoptive literature, this study seeks to propose a theory-driven model to understand how different support structures facilitate different forms of use-related activities to induce a positive performance in the SRP. The model was tested through a two-stage survey involving 329 nurses. The results demonstrated the discriminating alignment between information system (IS) use-related activity and support structures in enhancing system users’ work performance in the SRP. Specifically, suitability of impersonal support moderated the effects of standardized system use and individual adaption on performance, whereas availability of personal support only moderated the effect of nonstandardized system use on performance. For moderating role of personal support, IS specialists support had a lower influence than peer-champion support and peer-user support. This study contributes to the extant literature by (1) conceptualizing the turbulent SRP, (2) applying sensemaking theory to the initial postadoptive stage, (3) adding to the theoretical debate on the value of system use, and (4) unveiling the distinct roles of support structures under different types of use activities. Practical suggestions are provided for organizational management and policy makers to deal with the complexities in the SRP.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 31 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2007G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 1996Sensemaking in Organizations 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 1993The Adaptive Decision Maker 2006Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration

Cited by

2024Information Technology Acceptance: Construct development and empirical validation 2019Variation in the effect of system usage and individual impact: A meta-regression of empirical findings 2018Understanding indirect system use of junior employees in the context of healthcare

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.