Article2003

A GOAL/QUESTION/METRIC RESEARCH PROPOSAL TO MONITOR USER INVOLVEMENT AND PARTICIPATION IN ERP IMPLEMENTATION PROJECTS

José Esteves · Joan Pastor · Josep Casanovas · Departament de Estadistica

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ERP Systems Implementation and Impact Construction Project Management and Performance Software Engineering Techniques and Practices

Abstract

ERP implementation project success is influenced by a large number of factors, which most of the time are difficult to measure objectively. User involvement and participation is one of the most cited critical success factors in ERP implementation projects, and one of the most critical ones for their satisfactory outcome. This study attempts to define a set of metrics for monitoring user involvement and participation within ERP implementation projects by using the Goals/Questions/Metrics method. The results of this work are twofold. First, a literature review is presented on the user involvement and participation topic as related with ERP implementation projects. And second, the use of the Goals/Questions/Metrics method is proposed to develop a metrics plan to monitor and control user involvement and participation within ERP implementation projects.

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References

1994Explaining the Role of User Participation in Information System Use 2001Critical factors for successful implementation of enterprise systems 1984User Involvement and MIS Success: A Review of Research 1999Critical Issues Affecting an ERP Implementation 1994Measuring User Participation, User Involvement, and User Attitude 1989Rethinking the Concept of User Involvement 1988Restoring a Sense of Control During Implementation: How User Involvement Leads to System Acceptance 2001ANALYSIS OF CRITICAL SUCCESS FACTORS RELEVANCE ALONG SAP IMPLEMENTATION PHASES

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2011Exploring the Impediments of Successful ERP Implementation: A Case Study in a Public Organization 2015Factors affecting the ERP implementation in Indian retail sector 2007Targeting implementation efforts for maximum satisfaction with new computer systems: Results from four human service agencies

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