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Measuring Quality of Information System Services in Manufacturing Organizations in Riyadh
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Measuring Quality of Information System Services in Manufacturing Organizations in Riyadh (2010)Measuring Quality of Information System S…The validity of the SERVQUAL and SERVPERF scales (2007)The validity of the SERVQUAL …A comparison of Magal's service quality instrument with SERVPERF (2006)A comparison of Magal's servi…Information technology center service quality (2005)Information technology center…Measuring Information System Service Quality: Servqual from the Other Side1 (2002)Measuring Information System …Measuring and managing service quality (1999)Measuring and managing servic…Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies1 (1998)Measuring Information Systems…An Empirical Study of Servqual's Dimensionality (1998)An Empirical Study of Servqua…Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1 (1997)Measuring Information Systems…Measuring Information Systems Service Quality: Concerns for a Complete Canvas1 (1997)Measuring Information Systems…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…Perceived Service Quality and User Satisfaction with the Information Services Function (1994)Perceived Service Quality and…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A power primer. (1992)A review of twenty years of SERVQUAL research (2009)Examining student satisfaction with higher education services (2010)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Organizational culture and leadership (1993)Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)Customer Loyalty in E-Commerce (2002)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)Coefficient Alpha and the Internal Structure of Tests (1951)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Quality, satisfaction and behavioral intentions (2000)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Customer perceptions of e‐service quality in online shopping (2005)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)E-S-QUAL (2004)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Validation Guidelines for IS Positivist Research (2004)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,776 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,508 cited
  • 1994Perceived Service Quality and User Satisfaction with the Information Services Function775 cited
  • 1997Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1600 cited
  • 2002Measuring Information System Service Quality: Servqual from the Other Side1535 cited
  • 2007The validity of the SERVQUAL and SERVPERF scales413 cited
  • 1998Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies1276 cited
  • 1997Measuring Information Systems Service Quality: Concerns for a Complete Canvas1274 cited
  • 1998An Empirical Study of Servqual's Dimensionality222 cited
  • 2006A comparison of Magal's service quality instrument with SERVPERF119 cited
  • 2005Information technology center service quality110 cited
  • 1999Measuring and managing service quality60 cited

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