Article2011

The Critical Success Factors of ERP implementation in Highe r Education in Saudi Arabia: A Case Study

Abeer Aldayel · Mashael S. Aldayel · Abdullah S. Al‐Mudimigh · Saudi Arabia

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ERP Systems Implementation and Impact Information Technology Governance and Strategy Information Systems Education and Curriculum Development

Abstract

An ERP system plays an important role in managing business processes. Recently, many universities have implemented ERP systems. However, little research has been conducted regarding these systems in the higher education sector. This paper explores and analyzes the existing literature on ERP implementation and attempts to identify the critical success factors for a successful implementation of an ERP in higher education's institutions in Saudi Arabia. We use Madar, which is an ERP system developed in King Saud University in Riyadh, Saudi Arabia, as a case study to measure the success in ERP implementation from technical and user perspectives. This paper proves that the most important critical success factors of ERP implementation in Higher Education sector in Saudi Arabia was project management. This study has contributed to academic research by producing the empirical evidence to support the theories of CSFs and ERP implementation success.

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References

2008Examining the critical success factors in the adoption of enterprise resource planning 2005Critical factors for successful ERP implementation: Exploratory findings from four case studies 2003ERP critical success factors: an exploration of the contextual factors in public sector institutions 2010Enterprise Resource Planning (Erp) System In Higher Education: A Literature Review And Implications 2009To Investigate the Success and Failure Factors of ERP Implementation within Malaysian Small and Medium Enterprises

Cited by

2014Identifying Critical Success Factors: the case of ERP Systems in Higher Education 2018The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector 2017User adaptation and ERP benefits: moderation analysis of user experience with ERP 2020A Compilation and Analysis of Critical Success Factors for the ERP Implementation 2015Antecedents of user satisfaction with ERP systems: mediation analyses 2021Critical Success Factors Enterprise Resource Planning (ERP) Implementation in Higher Education 2015Critical Success Factors (CSFS) of Enterprise Resource Planning (ERP) System Implementation in Higher Education Institutions (HEIS) : Concepts and Literature Review

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