SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
A STUDY OF SERVICE QUALITY IN PUBLIC SECTOR
3 references·0 citing·10 second hop
A STUDY OF SERVICE QUALITY IN PUBLIC SECTOR (2008)A STUDY OF SERVICE QUALITY IN PUBLIC SECT…Quality Measurement in Spanish Municipalities: Transferring Private Sector Experiences (1997)Quality Measurement in Spanis…Customer-Centered Reengineering: Remapping for Total Customer Value (1994)Customer-Centered Reengineeri…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Total Quality Management in Government: A Practical Guide for the Real World (1994)Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (1995)Job standardization and service quality: A closer look at the application of total quality management to the public sector (2002)Transforming the Organization: A Social-Technical Approach (1999)Successful practices in customer relationship management (2004)Business performance and customer relationship management: The effect of IT, organisational contingency and business process on Taiwanese manufacturers (2010)
this work references cited by second hop

References

  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1994Customer-Centered Reengineering: Remapping for Total Customer Value47 cited
  • 1997Quality Measurement in Spanish Municipalities: Transferring Private Sector Experiences11 cited

Cited by

No citing works inside the corpus for this window.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work