Article2010

Capabilities and Roles of Enterprise Wikis in Organizational Communication

15 citations0/0 files storedLancaster EPrints (Lancaster University)

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Wikis in Education and Collaboration Media and Digital Communication Knowledge Management and Sharing

Abstract

How can technical communicators in organizations benefit from wiki technology? This article alerts technical communicators to the possibilities of wiki-based collaborative content creation. It analyzes 32 articles on the use of corporate wikis, and compares them to three media choice theories: media richness theory, theory of media synchronicity, and common ground theory.

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References

1984Case Study Research: Design and Methods 1999Communities of practice learning, meaning, and identity 1986Organizational Information Requirements, Media Richness and Structural Design 2007Information Technology and the Changing Fabric of Organization 2001The Wiki Way: Quick Collaboration on the Web 1994Electronic Mail as the Medium of Managerial Choice 1998Testing Media Richness Theory in the New Media: The Effects of Cues, Feedback, and Task Equivocality 2003Rethinking media richness: towards a theory of media synchronicity

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