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Across the Desk: 100 Years of Reference Encounters.
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Across the Desk: 100 Years of Reference Encounters. (1977)Across the Desk: 100 Years of Reference E…Closing the Gap: The Role of the Librarian in Online Searching. (1984)Closing the Gap: The Role of …Immediacy: A Study of Communication Effect on the Reference Process. (1976)Experiences in Training End-User Searchers. (1982)The Reference Interview the Computer-Based Setting (2016)
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