Faculty Responses to Library Service Innovations: A Case Study

Abstract

The University of Illinois at Urbana-Champaign closed its Library & Information Science Library and replaced it with a virtual library and an embedded librarian. A year later, a survey of the faculty and staff of the Graduate School of Library and Information Science (GSLIS) and the University Library assessed how well the new service model meets faculty needs. The data provide a snapshot of how LIS scholars discover and access new publications, how they seek reference assistance, and what they desire from the library. The survey also captured faculty attitudes toward the realignment of library support for their research and teaching. GSLIS faculty and Library faculty reported similar attitudes and behaviors in some areas, while divergent opinions and practices were found in other areas. The survey results have prompted new directions for LIS library services at Illinois, including an increase in e-book acquisitions and virtual reference service.

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