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Customer Window Quadrant as a Tool for Tracking Customer Satisfaction on the Furniture Market
2 references·0 citing·9 second hop
Customer Window Quadrant as a Tool for Tracking Customer Satisfaction on the Furniture Market (2015)Customer Window Quadrant as a Tool for Tr…Měření v systémech managementu jakosti (2004)Měření v systémech management…Customer satisfaction using QFD: an e‐banking case (2004)Customer satisfaction using Q…Competitive Advantage: Creating and Sustaining Superior Performance (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits (2008)An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction (2009)A quality function deployment approach to improve maritime supply chain resilience (2016)Development of Concepts and Models of Performance Evaluation from the 19 th Century to the Present (2014)A 3D view of issues of quality in higher education (2015)Selection of Key Performance Indicators of Chosen Industry and their Application in Formation of Creditworthy Model (2015)
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References

  • 2004Customer satisfaction using QFD: an e‐banking case96 cited
  • 2004Měření v systémech managementu jakosti30 cited

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