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TQM Practices in Public Sector
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TQM Practices in Public Sector (2016)TQM Practices in Public SectorService quality effect on satisfaction and word of mouth in the health care industry (2009)Service quality effect on sat…Total quality management in library and information sectors (2008)Total quality management in l…An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model (2008)An empirical assessment of th…Service Management and Marketing: Customer Management in Service Competition (2007)Service Management and Market…Critical success factors of continuous improvement in the public sector (2007)Critical success factors of c…Assessing managers' awareness of TQM (2007)Assessing managers' awareness…A Content Analysis of the Content Analysis Literature in Organization Studies: Research Themes, Data Sources, and Methodological Refinements (2007)A Content Analysis of the Con…Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing (2006)Service Clues and Customer As…Qualitative research in management: addressing complexity, context and persona (2006)Qualitative research in manag…A survey of total quality management in Iran (2005)A survey of total quality man…Search quality in the financial services industry: a contingency perspective (2004)Search quality in the financi…Service Quality (1994)Service QualityDelivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Organization and Management: A Systems Approach (1974)Organization and Management: …Predicting End-User Satisfaction With Clinical Information Systems (2021)Predicting End-User Satisfact…Age and Education as Major Determinants of HIS's Adoption (2021)Age and Education as Major De…Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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(1984)Handbook of Qualitative Research (1994)A Critical Review and Best‐Practice Recommendations for Control Variable Usage (2015)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Paradox Research in Management Science: Looking Back to Move Forward (2016)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)COMPETITION, COOPERATION, AND THE SEARCH FOR ECONOMIC RENTS: A SYNCRETIC MODEL (1997)Internationalisation: conceptualising an entrepreneurial process of behaviour in time (2005)Defining gamification (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)
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References

  • 1990Delivering quality service: balancing customer perceptions and expectations3,871 cited
  • 2007A Content Analysis of the Content Analysis Literature in Organization Studies: Research Themes, Data Sources, and Methodological Refinements1,560 cited
  • 2007Service Management and Marketing: Customer Management in Service Competition892 cited
  • 2008An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model604 cited
  • 1994Service Quality591 cited
  • 2006Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing504 cited
  • 2006Qualitative research in management: addressing complexity, context and persona304 cited
  • 2007Critical success factors of continuous improvement in the public sector251 cited
  • 1974Organization and Management: A Systems Approach239 cited
  • 2009Service quality effect on satisfaction and word of mouth in the health care industry214 cited
  • 2007Assessing managers' awareness of TQM147 cited
  • 2005A survey of total quality management in Iran136 cited
  • 2004Search quality in the financial services industry: a contingency perspective54 cited
  • 2008Total quality management in library and information sectors38 cited

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  • 2021Predicting End-User Satisfaction With Clinical Information Systems5 cited
  • 2021Age and Education as Major Determinants of HIS's Adoption4 cited