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Information technology service management processes maturity in the Brazilian Federal direct administration
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Information technology service management processes maturity in the Brazilian Federal direct administration (2015)Information technology service management…Towards solid IT Change Management: Automated detection of conflicting IT change plans (2011)Towards solid IT Change Manag…Structures, Processes and Relational Mechanisms for IT Governance (2011)Structures, Processes and Rel…Implementing an ITIL-Based IT Service Management Measurement System (2010)Implementing an ITIL-Based IT…Transforming IT service management - the ITIL impact (2006)Transforming IT service manag…Em busca da flexibilidade do Estado: o desafio das reformas planejadas no Brasil (2003)Em busca da flexibilidade do …Multi-Framework Implementation of the Problem Management Process (2021)Multi-Framework Implementatio…A decision support tool to optimize scheduling of IT changes (2007)Enabling rollback support in IT change management systems (2008)Best practices for deploying a CMDB in large-scale environments (2009)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Designing a New Integrated IT Governance and IT Management Framework Based on Both Scientific and Practitioner Viewpoint (2012)An Implementation of ITIL Guidelines for IT Support Process in a Service Organization (2013)Information technology service management models applied to medium and small organizations: A systematic literature review (2015)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies1 (1998)Strategies for Information Technology Governance (2004)Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment (2010)Technology adoption model and a road map to successful implementation of ITIL (2013)Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation (2013)The balanced scorecard : measures that drive performance (1992)Reengineering the corporation: A manifesto for business revolution (1993)Using the balanced scorecard as a strategic management system (1996)Attempting to Define IT Governance: Wisdom or Folly? (2006)Enhancing IT governance practices: A model and case study of an organization's efforts (2007)Responsible artificial intelligence governance: A review and research framework (2025)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Design Science in Information Systems Research1 (2004)A Design Science Research Methodology for Information Systems Research (2007)Cultura organizacional em organizações públicas no Brasil (2006)Brasil: 200 anos de Estado; 200 anos de administração pública; 200 anos de reformas (2008)Gestão de custos aplicada a hospitais universitários públicos: a experiência do Hospital das Clínicas da Faculdade de Medicina de Ribeirão Preto da USP (2010)
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References

  • 2011Structures, Processes and Relational Mechanisms for IT Governance382 cited
  • 2006Transforming IT service management - the ITIL impact96 cited
  • 2010Implementing an ITIL-Based IT Service Management Measurement System57 cited
  • 2003Em busca da flexibilidade do Estado: o desafio das reformas planejadas no Brasil43 cited
  • 2011Towards solid IT Change Management: Automated detection of conflicting IT change plans13 cited

Cited by

  • 2021Multi-Framework Implementation of the Problem Management Process9 cited

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