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The Global Information Economy, Service Industrialization and the UCLA BIT Project
12 references·2 citing·46 second hop
The Global Information Economy, Service Industrialization and the UCLA BIT Project (2008)The Global Information Economy, Service I…NEW BUSINESS MODELS IN SERVICE AND INFORMATION ECONOMIES: GDP AND CASE STUDIES IN KOREA (2009)NEW BUSINESS MODELS IN SERVIC…Size, Structure and Growth of the U.S. Information Economy (2007)Size, Structure and Growth of…Managing in the information economy : current research issues (2007)Managing in the information e…Will you survive the services revolution? (2004)Will you survive the services…Applying lean manufacturing principles to information intensive services (2004)Applying lean manufacturing p…Economic growth in the information age (2002)Economic growth in the inform…Information Technology and the U.S. Economy (2001)Information Technology and th…Raising the Speed Limit: U.S. Economic Growth in the Information Age (2000)Raising the Speed Limit: U.S.…Service markets and competition (1995)Service markets and competiti…Total Quality Management in Services (1994)Total Quality Management in S…Managing the Service Economy: Prospects and Problems (1985)Managing the Service Economy:…MACROECONOMICS OF UNBALANCED GROWTH: THE ANATOMY OF THE URBAN CRISES (1967)MACROECONOMICS OF UNBALANCED …OM Forum—The Service and Information Economy: Research Opportunities (2015)OM Forum—The Service and Info…The Industrialization of Services (2014)The Industrialization of Serv…Out of the Crisis (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Developing the Models of Service Quality Gaps: A Critical Discussion (2010)Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines (2013)Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines (2013)Performing Arts: The Economic Dilemma (1967)The Growth of Low-Skill Service Jobs and the Polarization of the US Labor Market (2013)Premature deindustrialization (2015)Why Are There Still So Many Jobs? The History and Future of Workplace Automation (2015)Stability in Competition (1929)A New Approach to Consumer Theory (1966)Hedonic Prices and Implicit Markets: Product Differentiation in Pure Competition (1974)Operations management in the information economy: Information products, processes, and chains (2006)Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking (2007)Effect of Customer Participation on Service Outcomes (2014)The Production and Distribution of Knowledge in the United States. (1963)The Production and Distribution of Knowledge in the United States (1964)Knowledge: Its creation, distribution, and economic significance (1985)A history of research in service operations: What's the big idea ? (2006)Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation (2007)Contracting for Collaborative Services (2010)Zero defections: quality comes to services. (1990)The machine that changed the world : the story of lean production (1991)Marketing Services: Competing Through Quality (1992)Lean implementation failures: The role of organizational ambidexterity (2019)Extending lean management along the supply chain: impact on efficiency (2020)Survey of current business (1921)Technical Change and the Aggregate Production Function (1957)The Explanation of Productivity Change (1967)Computing Productivity: Firm-Level Evidence (2003)The Knowledge Economy (2004)A General Equilibrium Approach To Monetary Theory (1969)Information technology and economic performance (2003)The Empirics of Growth: An Update (2003)Americans Do IT Better: US Multinationals and the Productivity Miracle (2012)American Economic Review (2019)Ideas, interests, and institutionalization: “trade in services” and the Uruguay Round (1992)Outsourcing and productivity growth in services (1999)Productivity Growth, Efficiency and Outsourcing in Manufacturing and Service Industries (2003)Service innovation and customer choices in the hospitality industry (2005)Nature of the relationship between international expansion and performance: The case of emerging market firms (2007)Complexity of service value networks: Conceptualization and empirical investigation (2008)Exploding Productivity Growth: Context, Causes, and Implications (2003)Determinants of total factor productivity : a literature review (2007)Industry Origins of the American Productivity Resurgence (2007)
this work references cited by second hop

References

  • 1967MACROECONOMICS OF UNBALANCED GROWTH: THE ANATOMY OF THE URBAN CRISES1,946 cited
  • 2000Raising the Speed Limit: U.S. Economic Growth in the Information Age1,462 cited
  • 2001Information Technology and the U.S. Economy1,311 cited
  • 2004Will you survive the services revolution?286 cited
  • 2002Economic growth in the information age243 cited
  • 1985Managing the Service Economy: Prospects and Problems167 cited
  • 1995Service markets and competition137 cited
  • 1994Total Quality Management in Services137 cited
  • 2004Applying lean manufacturing principles to information intensive services79 cited
  • 2007Size, Structure and Growth of the U.S. Information Economy59 cited
  • 2007Managing in the information economy : current research issues15 cited
  • 2009NEW BUSINESS MODELS IN SERVICE AND INFORMATION ECONOMIES: GDP AND CASE STUDIES IN KOREA6 cited

Cited by

  • 2014The Industrialization of Services38 cited
  • 2015OM Forum—The Service and Information Economy: Research Opportunities30 cited

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