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Customers' online website satisfaction in online apparel purchase: A study of Generation Y in Malaysia
16 references·14 citing·42 second hop
Customers' online website satisfaction in online apparel purchase: A study of Generation Y in Malaysia (2016)Customers' online website satisfaction in…Understanding customers' satisfaction and repurchase intentions (2011)Understanding customers' sati…The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)The role of etail quality, e-…The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services (2008)The role of satisfaction and …The role of security, privacy, usability and reputation in the development of online banking (2007)The role of security, privacy…The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The role played by perceived …Effect of brand familiarity, experience and information on online apparel purchase (2005)Effect of brand familiarity, …Building Effective Online Marketplaces with Institution-Based Trust (2004)Building Effective Online Mar…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Determinants of user acceptance of Internet banking: an empirical study (2003)Determinants of user acceptan…Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)Antecedents of B2C Channel Sa…Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…The elements of computer credibility (1999)The elements of computer cred…Customer satisfaction and its measurement in hospitality enterprises (1999)Customer satisfaction and its…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Markets and Hierarchies: Anal…Consumers' Digital Shopping Experience (2023)Consumers' Digital Shopping E…Modelling services continuance intention: evidence from apps stores (2022)Modelling services continuanc…What drives Malaysian online fashion shopping? The mediating role of perceived value (2021)What drives Malaysian online …Shop at your own risk? Consumer activities in fashion e‐commerce (2021)Shop at your own risk? Consum…The Relationship between Product Quality, E-Service Quality and Brand Image on Customer Satisfaction: Preliminary Investigation in Perlis (2020)The Relationship between Prod…Multi-Item Scale Development for Online Consumption Emotion Construct And Psychometric Evaluation for Relationship Marketing (2020)Multi-Item Scale Development …Exploring the Role of E-Servicescape Dimensions on Customer Online Shopping (2020)Exploring the Role of E-Servi…Consumers' Perceived Value in Internet Shopping (2020)Consumers' Perceived Value in…A Systematic Literature Review on E-Commerce Success Factors (2020)A Systematic Literature Revie…The Knowledge Mapping of Mobile Commerce Research: A Visual Analysis Based on I-Model (2019)The Knowledge Mapping of Mobi…Consumers’ goal-directed behavior of purchasing sportswear products online (2018)Consumers’ goal-directed beha…An Empirical Study of Female E-shopper’s Satisfaction with Cosmetic Products in China (2018)An Empirical Study of Female …Influence of Perceived Benefits on Consumers' Online Purchase Behaviour (2017)Influence of Perceived Benefi…Demographic differences on service quality and perceived value in private online shopping clubs (2017)Demographic differences on se…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)On the Evaluation of Structural Equation Models (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Validation Guidelines for IS Positivist Research (2004)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Understanding consumer acceptance of mobile payment services: An empirical analysis (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Behavioral Consequences of Service Quality (1996)Enticing online consumers: an extended technology acceptance perspective (2002)Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer perceptions of e‐service quality in online shopping (2005)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)From e-commerce to social commerce: A close look at design features (2012)Feeling and thinking: Preferences need no inferences. (1980)Believe it or not: Factors influencing credibility on the Web (2001)Establishing and maintaining long-term human-computer relationships (2005)Information credibility on twitter (2011)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Integrating technology readiness into technology acceptance: The TRAM model (2007)Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)Understanding the Blockchain technology adoption in supply chains-Indian context (2018)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Separation of Ownership and Control (1983)The Commitment-Trust Theory of Relationship Marketing (1994)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1976Markets and Hierarchies: Analysis and Antitrust Implications.13,381 cited
  • 2004Building Effective Online Marketplaces with Institution-Based Trust2,511 cited
  • 2005The role played by perceived usability, satisfaction and consumer trust on website loyalty1,684 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 2003Determinants of user acceptance of Internet banking: an empirical study1,361 cited
  • 2002Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics1,205 cited
  • 1999The elements of computer credibility815 cited
  • 1999Customer satisfaction and its measurement in hospitality enterprises670 cited
  • 2009The role of etail quality, e-satisfaction and e-trust in online loyalty development process522 cited
  • 2008The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services482 cited
  • 2011Understanding customers' satisfaction and repurchase intentions

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397 cited
  • 2007The role of security, privacy, usability and reputation in the development of online banking395 cited
  • 2005Effect of brand familiarity, experience and information on online apparel purchase348 cited
  • Cited by

    • 2020Multi-Item Scale Development for Online Consumption Emotion Construct And Psychometric Evaluation for Relationship Marketing37 cited
    • 2021Shop at your own risk? Consumer activities in fashion e‐commerce36 cited
    • 2019The Knowledge Mapping of Mobile Commerce Research: A Visual Analysis Based on I-Model35 cited
    • 2017Demographic differences on service quality and perceived value in private online shopping clubs31 cited
    • 2021What drives Malaysian online fashion shopping? The mediating role of perceived value30 cited
    • 2020Exploring the Role of E-Servicescape Dimensions on Customer Online Shopping29 cited
    • 2018Consumers’ goal-directed behavior of purchasing sportswear products online25 cited
    • 2017Influence of Perceived Benefits on Consumers' Online Purchase Behaviour21 cited
    • 2020The Relationship between Product Quality, E-Service Quality and Brand Image on Customer Satisfaction: Preliminary Investigation in Perlis19 cited
    • 2022Modelling services continuance intention: evidence from apps stores18 cited
    • 2018An Empirical Study of Female E-shopper’s Satisfaction with Cosmetic Products in China16 cited
    • 2020A Systematic Literature Review on E-Commerce Success Factors15 cited
    • 2023Consumers' Digital Shopping Experience12 cited
    • 2020Consumers' Perceived Value in Internet Shopping11 cited