Assessing User Computing Effectiveness

Abstract

The importance of end-user computing (EUC) to organizations continues to grow. Many organizations are making sizeable investments in this area. It has become increasingly important for managers to understand the important factors to EUC effectiveness. This paper reports the results of a field study that investigated the determinant EUC effectiveness among 187 end-users. A conceptual path analytic model was developed and tested. The results show that end-user computer experience and attitudes toward EUC have strong direct effects on the variety of tasks for which the system is used, and on general system usage. While lack of task structure has negative effects on end-user satisfaction, end-user attitudes toward EUC have positive effects. Finally, support for EUC has a positive effect on perceived changes in job effectiveness but task structure is found to have a negative effect.Request access from your librarian to read this article's full text.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 26 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.