REPRESENTING PRODUCT-SERVICE SYSTEMS WITH PRODUCT AND SERVICE ELEMENTS

Yong Se Kim · Sang Won Lee

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Service and Product Innovation Sustainable Supply Chain Management Product Development and Customization

Abstract

This paper discusses the Product-Service Systems (PSS) representation method which configures product and service elements. PSS is composed of a number of product elements and service elements, and they are complicatedly connected to each other to satisfy customer needs. Therefore, it is of much significance to appropriately represent product and service elements and their relations in PSS. In this paper, a new PSS representation scheme to effectively configure the product and service elements is proposed. In the proposed PSS representation scheme, the service elements can be modelled with stakeholders – service provider/receiver, activities and associated product elements. The product elements are included in the service element and serve as media for realizing PSS. To realize the specific function, several service elements can be connected with flows that were identified in PSS functional modelling. Those flows can also be used to connect associated product elements. Finally, case study is conducted to investigate the applicability of the proposed PSS representation method to the real PSS design project

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References

1982How to Design a Service 2006Service Engineering: a novel engineering discipline for producers to increase value combining service and product 2003Product-service systems, a perspective shift for designers: A case study: the design of a telecentre 2008Product-Service Systems: Panacea or Myth?2005Methodology for product service system innovation : how to develop clean, clever and competitive strategies in companies 1995How to describe your service 2004A Note on Service Design Methodology 2007A MODEL FOR DESIGNING PRODUCT-SERVICE SYSTEMS USING FUNCTIONAL ANALYSIS AND AGENT BASED MODEL

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2015Product-Service Business Concept Design: Real-world Case of a Small Furniture Manufacturing Firm 2013System Modeling: A Foundation for Costing Through-Life Availability Provision 2019Towards an Uncertainty Framework for Product Service Systems of Systems 2020A META-MODEL FOR PRODUCT SERVICE SYSTEMS OF SYSTEMS

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