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The dissolution process of a business relationship : a case study from tailored software business
16 references·2 citing·41 second hop
The dissolution process of a business relationship : a case study from tailored software business (2001)The dissolution process of a business rel…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectThe Structure of Commitment in Exchange (1995)The Structure of Commitment i…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Dyadic Business Relationships within a Business Network Context (1994)Dyadic Business Relationships…CONDUCTING INTERORGANIZATIONAL RESEARCH USING KEY INFORMANTS. (1993)CONDUCTING INTERORGANIZATIONA…Management research: An introduction (1992)Management research: An intro…Longitudinal Field Research on Change: Theory and Practice (1990)Longitudinal Field Research o…Grounded theory research: Procedures, canons, and evaluative criteria (1990)Grounded theory research: Pro…What Constitutes a Theoretical Contribution? (1989)What Constitutes a Theoretica…Determinants of Continuity in Conventional Industrial Channel Dyads (1989)Determinants of Continuity in…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Method in Social Science: A Realist Approach. (1986)Method in Social Science: A R…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Discovery of Grounded The…Knowledge Sharing Barriers in Growing Software Companies (2012)Knowledge Sharing Barriers in…Critical times in business relationships (2009)Critical times in business re…The Structure of Scientific Revolutions (1963)The Structure of Scientific Revolutions (1963)Thematic networks: an analytic tool for qualitative research (2001)From the Editors: What Grounded Theory is Not (2006)Theory Building From Cases: Opportunities And Challenges (2007)The Discovery of Grounded Theory (2017)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Employee reactions to job characteristics. (1971)Toward Transformation in Social Knowledge (1982)Alternative concepts of management: Insights from asia and africa (1984)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Writing Integrative Literature Reviews: Guidelines and Examples (2005)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Reflective Practitioner: How Professionals Think in Action (1985)Interpretive case studies in IS research: nature and method (1995)Strategies for Theorizing from Process Data (1999)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Grounded Theory in Practice (1999)Grounded Theory in Management Research (2003)Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice (2006)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)The proactive component of organizational behavior: A measure and correlates (1993)A Decade of System Justification Theory: Accumulated Evidence of Conscious and Unconscious Bolstering of the Status Quo (2004)Modernization, cultural change, and democracy the human development sequence (2005)How Many Interviews Are Enough? (2005)Seeking Qualitative Rigor in Inductive Research (2012)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1990Grounded theory research: Procedures, canons, and evaluative criteria11,129 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1990Longitudinal Field Research on Change: Theory and Practice4,219 cited
  • 1989What Constitutes a Theoretical Contribution?4,164 cited
  • 1992Management research: An introduction3,049 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1986Method in Social Science: A Realist Approach.2,603 cited
  • 1993CONDUCTING INTERORGANIZATIONAL RESEARCH USING KEY INFORMANTS.2,461 cited
  • 1994Dyadic Business Relationships within a Business Network Context2,371 cited
  • 1989Determinants of Continuity in Conventional Industrial Channel Dyads2,369 cited
  • 1995The Structure of Commitment in Exchange2,238 cited

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1995
Why Satisfied Customers Defect
2,226 cited

Cited by

  • 2009Critical times in business relationships26 cited
  • 2012Knowledge Sharing Barriers in Growing Software Companies17 cited