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IMPLEMENTING PERFORMANCE MEASUREMENT IN TRANSPORTATION AGENCIES

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Public Policy and Administration Research Accounting and Organizational Management Public Administration in Developing Nations

Abstract

This conference resource paper begins with a discussion of the change that is happening in transportation organizations and the profound impact it is having on the way they do business. There is a move toward greater accountability in government, and clearly, performance measurement is not a fleeting trend. Increased customer expectation and accountability in the public sector have helped to focus attention on performance measurement as one of the essential tools at our disposal. The paper then focuses on implementing performance measures, discussing the common ingredients, issues, and challenges which transportation organizations face.

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2011SUSTAINABILITY PERFORMANCE MEASURES FOR STATE DOTS AND OTHER TRANSPORTATION AGENCIES 2005Emerging Performance Measurement Responses to Changing Political Pressures at State Departments of Transportation: Practitioners' Perspective

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