Investigating the success of knowledge management: An empirical study of small- and medium-sized enterprises

Abstract

Most firms have started to realize the importance of KM in streamlining their operations and processes to improve organizational performance. So in this paper, we try to survey and present a model for measuring success of KM in small- and medium-sized enterprises (SMEs). This study is the first empirical test of an adaption of the Jennex and Olfman (J&O) KM success model considered a better description of KM success due to its strong theoretical grounding to analysis the influences of KM and inter-actions on workers' productivity in Taiwanese SMEs settings. Structural equation modeling techniques are applied to data collected through questionnaires from 277 knowledge workers. All the hypothesized relationships between the variables are significantly supported by the data. The findings served as useful reference points for researchers interested in investigating issues related to the successful implementation of KM, and for practitioners aiming to achieve the benefits of KM in SMEs.

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