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ANALYSIS OF CUSTOMER SATISFACTION FOR COMPETITIVE ADVANTAGE USINGCLUSTERING AND ASSOCIATION RULES
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ANALYSIS OF CUSTOMER SATISFACTION FOR COMPETITIVE ADVANTAGE USINGCLUSTERING AND ASSOCIATION RULES (2014)ANALYSIS OF CUSTOMER SATISFACTION FOR COM…Strategic Agility and Competitive Performance in the Nigerian Telecommunication Industry: An Empirical Investigation (2012)Strategic Agility and Competi…Analysis of Customer Behavior using Clustering and Association Rules (2012)Analysis of Customer Behavior…Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) (2011)Measuring Customer Satisfacti…Mining Changes in Patent Trends for Competitive Intelligence (2008)Mining Changes in Patent Tren…E-marketing (2005)E-marketingKnowledge management and data mining for marketing (2001)Knowledge management and data…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Determinants of patient loyalty to healthcare providers: An integrative review (2017)Measuring the effects of service quality by using CARTER model towards customer satisfaction, trust and loyalty in Indonesian Islamic banking (2018)Understanding customer satisfaction in the UK quick service restaurant industry (2018)The many applications of patent analysis (2002)Improving patent valuations for management purposes—validating new indicators by analyzing application rationales (2004)Patent analysis for competitive technical intelligence and innovative thinking (2005)PatentLine (2014)The Impact of Patent Activities on Stock Dynamics in the High-Tech Sector (2015)A Hybrid Method of Analyzing Patents for Sustainable Technology Management in Humanoid Robot Industry (2016)Is your company ready for one-to-one marketing? (1999)Turning telecommunications call details to churn prediction: a data mining approach (2002)Knowledge management technologies and applications—literature review from 1995 to 2002 (2003)Building a Data Warehouse (2008)Artificial intelligence in supply chain management: A systematic literature review (2020)Coefficient Alpha and the Internal Structure of Tests (1951)Case Study Research: Design and Methods (1984)Research Methods for Business Students (2003)Agile manufacturing: a systematic review of literature and implications for future research (2017)Strategic agility and performance of small and medium enterprises in the phase of Covid-19 pandemic (2020)What drives strategic agility? Evidence from a fuzzy-set qualitative comparative analysis (FsQCA) (2022)Application of data mining techniques in customer relationship management: A literature review and classification (2008)Cluster analysis using data mining approach to develop CRM methodology to assess the customer loyalty (2009)Measuring the efficiency of customer satisfaction and loyalty for mobile phone brands with DEA (2011)Customer Relationship Management using Adaptive Resonance Theory (2013)The E-Marketing Mix: A Contribution of the E-Tailing Wars (2002)Determinants of Internet Advertising Effectiveness: An Empirical Study (2003)The impact of E-marketing use on small business enterprises' marketing success (2011)
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References

  • 2001Knowledge management and data mining for marketing575 cited
  • 2011Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model)382 cited
  • 2005E-marketing324 cited
  • 2012Strategic Agility and Competitive Performance in the Nigerian Telecommunication Industry: An Empirical Investigation55 cited
  • 2008Mining Changes in Patent Trends for Competitive Intelligence23 cited
  • 2012Analysis of Customer Behavior using Clustering and Association Rules14 cited

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