Top Management Perception towards Training: An Empirical Study of Travel Agencies in India

Abstract

The need to develop the required human resources in the tourism industry has become imperative as a consequence of rapidly changing technology and dynamic changes in the international tourism market. And in this regard the role and commitment of the top management towards developing the human resources cannot be undermined. A study has been conducted to assess the perception of the top management towards training among travel agencies across India. Results indicate that the top management faces several issues in imparting trainings to the employees. The key problems contributing to the perception of the top management towards training and development are Industry Impediments, Cost Issues, Employee Attitude and Managerial Myopia. Since training plays a significant role in the tourism industry, the top management needs to shed the inhibitions and make a concerted effort to implement training so as to derive its benefits.

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