SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Measuring the Utility of Institutional Reform in the Public Service · Study

PreprintShelves

PreprintMeasuring the Utility of Institutional Reform in the Public Service

Derrick V. McKoy2007

OA

Preprintgreen2007

Measuring the Utility of Institutional Reform in the Public Service

Derrick V. McKoy

5 citations·0/0 files stored·SSRN Electronic Journal

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Public Policy and Administration Research Public Administration in Developing Nations Public Administration and Political Analysis

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 5 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1992Measuring Service Quality: A Reexamination and Extension 1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector 1991Refinement and reassessment of the SERVQUAL scale.1990Delivering quality service: balancing customer perceptions and expectations 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2005Information technology center service qualityarticle · 14 shared references 2007Service Quality in Public Services as a Segmentation Variablearticle · 11 shared references 2008Alternative measures of service quality: a reviewarticle · 10 shared references 2010Measuring internal service quality: comparing the gap‐based and perceptions‐only approachesarticle · 10 shared references 2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRYthesis · 10 shared references 2005An alternative measure for assessing perceived quality of software house servicesarticle · 10 shared references

Details

Year2007

Typepreprint

Published2007-01-01

VenueSSRN Electronic Journal

ISSN-L1556-5068

Languageen

Citations5

Files0 public / 0

ShelfPublic Policy and Administration Research

Identifiers

doi10.2139/ssrn.954610

openalex_workW2256557835

Links

Imported from OpenAlex (CC0) — nothing here is generated.