The episodic process of learning by using

Abstract

This paper examines learning by using with new technologies. Specifically, we discuss how and when users actually identify and implement adaptations to technologies in use. We find that common conceptions of such incremental learning as non–disruptive and relatively continuous are misleading. In fact, ongoing adaptation to technologies in use tends to be a highly discontinuous or 'episodic' process. Based on a study of a variety of process technologies, we find that users alternate between short episodes of intensive adaptive activity and longer periods of routine use. We discuss why this pattern can be an effective mode of learning by using, and we suggest approaches for managing such an episodic learning process.