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Recent Changes to Reference Services in Academic Libraries and Their Relationship to Perceived Quality: Results of a National Survey

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References

2013New Roles for New Times: Transforming Liaison Roles in Research Libraries222 cited
2008Reference Transactions Analysis: The Cost-Effectiveness of Staffing a Traditional Academic Reference Desk72 cited
2008Reference Desk Staffing Trends33 cited

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2020Research consultations in the academic library: A scoping review on current themes in instruction, assessment and technology21 cited
2017Engaging with Our Communities: Future Trends and Opportunities for Reference Services17 cited
2018Student-Staffed Virtual Reference Services: How to Meet the Training Challenge17 cited
2021Exploring the Impact of the Pandemic on Reference and Research Services: A Literature Review13 cited
2019Exploration of reference models in a public university system13 cited
2020Measuring the quality of reference services provided by paraprofessionals at an academic library11 cited
2021From Bricks and Mortar to Bits and Bytes: Examining the Changing State of Reference Services at the University of Toronto Libraries During COVID-197 cited
2017A Course of Our Own: Taking an Information Literacy Credit Course from Inception to Reality6 cited
2019Assess and engage: How Poll Everywhere can make learning meaningful again for millennial library users6 cited
2024Academic library reference scheduling models in the post-COVID-19 pandemic era4 cited

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2023Gender and racial bias in email reference services3 cited

2024In-Person and Online Library Usage: An Examination of Factors That Hinder and Promote Library Usage Among College Students2 cited

2021Training, Support, and Connection for Student Library Employees in a Tiered Reference Service Model1 cited

2022Reference Staffing and Scheduling Models in Archives and Special Collections: A Survey Analysis of Prepandemic Practices1 cited